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Description
Technical support under an eValid
Maintenance and Support Subscription
is provided by telephone and email.
Our goal is to respond to every question within one business day.
Our responses -- most often in email -- include explanations and references to relevant technical support and documentation pages. We request that basic technical support questions be submitted by use of the form that is available from the eValid browser:
eValid: Help > E-mail Tech Support
eValid: Help > Documentation > Incident
If you wish to include the script where you had difficulty, this should be done using form that is available from the eValid browser:
eValid: Help > Send Script to eValid
Create an incident report based on collection of script plus playback logs and any additional supporting material.
The same realistic and practical restriction applies to questions you may have about the underlying Windows Operating System, about its utilities and capabilities, about non-eValid applications, or about your own application(s), etc.
To the limits of our ability we will provide non-product technical support at $125/hour. Or, if you choose, each incident (regardless of the amount of time involved) will be charged at the rate of $250/incident.