eValid™ -- Automated Web Quality Solution Browser-Based, Client-Side, Functional Testing & Validation, Load & Performance Tuning, Page Timing, Website Analysis, and Rich Internet Application Monitoring.

Summary
eValid is a very stable Windows executable that has been used for millions of playbacks for many years. We hope you never need this page, but you might. This page describes how to report trouble with eValid.

Technical Approach
eValid is a standard Windows application with execution time properties nearly identical to the IE 6 or IE 7+ browser, with which it shares many libraries (DLLs). eValid is built with the latest Visual Studio C++ environment and is fully supported on all NT/2000/XP/Vista/Windows 7 platforms.

In terms of operation, eValid performs all kinds of operations available from a browser. In addition, eValid reads and writes functional test and LoadTest script files, creates a variety of log files and other windows files at playback time, or creates a variety of reports when running in site analysis mode.

Here are the general steps to perform with eValid as part of the trouble reporting process.

• Most Recent eValid Version Installed?
  Make sure you have the most recent eValid version installed. The problem may already have been fixed so please reconfirm the problem with the latest version only.

• Are You Sure You Have Read/Write Permission?
  If you are trying to make a recording, run a playback, run a LoadTest, or run a site analysis, eValid will need to have read/write permission for the files into which it puts its output. Make sure eValid has access to the resources it needs.

• Does Restart Solve Problem?
  Does closing the eValid browser and re-launching it eliminate the problem?

• Is eValid OK as Browser?
  Does eValid behave OK as a browser? Launch eValid and confirm it is running as a browser without difficulty. Browse to known pages and visually check proper operation. eValid browses like IE, and page renderings on eValid should be identical to the IE renderings.

• Is The Trouble With Your License?
  Please see License Troubleshooting.

• Is The Trouble With a Service?
  Please see Service Troubleshooting.

• Problem Reproducible
  Is the problem reproducible? Every time or intermittently? If it is intermittent could it be due to some OTHER factor, e.g. operating system behavior? Please see Acid Tests for eValid Problems.

Materials List Needed for eValid Diagnosis
If the above does not resolve the issue, here is the material needed for a good diagnosis. We basically need this to reproduce the problem so we can repair eValid or recommend environment changes.

Hard copy is OK, but email works well also. Your diagnostic material should include all of the following:

1. OS Used
   We need to know which Windows version you are running on. It is often easiest to save a screenshot with:
      eValid: Help > System Information

2. IE Version Used
   We need to know which IE version is installed on your machine because eValid operates with (shares) some IE DLLs. It is often easiest to screenshot this:
      eValid: Help > System Information

3. eValid Version & Build
   It is often easiest to screenshot eValid: Help > About

4. eValid License File
   We need to know which license features in eValid are active. It is best to screen shot the popup:
      eValid: Help > License Information

5. Script File
   The script file is a simple text file and it is best to attach it to your email You can view the script file with the sequence:
      eValid: Window > Script Window

6. Event Log
   The event log file is generated whenever eValid plays back a script. It is a simple text file and it is best to attach it to your email. You can use this sequence to view the Event Log:
      eValid: Window > Logs > Event Log

7. Error Message/Popup
   What error message or error manifestation did you see? It is best to attach a screenshot.

8. Batch Command
   If you were operating eValid from a command line call we need to see the batch file that includes the eValid invocation.

9. Detailed Description of Your Environment
   Are you using any unusual eValid settings or are you using the DEFAULT profile of settings.

10. Detailed Description of Problem
    Your description of what happens, what the problem is, how this affects what you are trying to do, etc.

11. Additional Information
    Please include anything else that you think may help us diagnose the problem.