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Introduction
The aim of this page is to address
the most Frequently Encountered Problems when using eValid.
Problem:
My installation gives me unusual behavior and error messages
after I install and uninstall eValid.
Solution:
We have had reports from the field that too-rapid install and uninstall
sequences will corrupt the installation so badly that eValid is
effectively inoperable.
The problem is with Windows file systems and with some parts of
the eValid license scheme.
To avoid this problem wait ~10 minutes after an uninstall before performing an install. This gives windows enough time to take care of its background file system cleanup and processing. Better yet, don't ever uninstall; just install a new eValid version on top of the existing
Problem:
Why doesn't eValid record my inputs on a TextBox?
Solution:
eValid actually does record user inputs in a text box but in
different ways and is based upon the different characteristics on the internet.
eValid can record these values by using the:
Problem:
I keep on getting the "Expired, Missing or Corrupted Key" error.
Solution:
Make sure that you rename the license file which was sent to you as
"evalid.lic". Be sure to back-up your existing license file before
installing the new on as a precautionary measure.
Another thing you should check if this error occurs is
to see if the license key is located in the correct location. By default, eValid
is installed on "C:\Program Files\Software Research\eValid\Program"
folder so check to
make sure that everything is in place.
Problem:
Why is the SiteAnalysis feature disabled during my recording?
Solution:
The Site Map feature is actually disabled during the recording
process because it is performed as a separate command from the record and
playback engine.
You can, however, add a SiteAnalysis command at the end of a script.
The
script commands to add the SiteMap commands are available
here
which can be manually added in order to launch the Site Map
utility after script
playback.
Problem:
Why can't I record on my Applet / Application?
Solution:
Recording on an Applet requires the use of special recording
functions of eValid. These setting can be changed from the Advanced Preferences
menu of eValid "Settings > Record / Play Preferences > Advanced"
from the pull down menu.
Problem:
The eValid functions to automatically verify links are grayed
out (eValid Link Check Wizard).
Solution:
The option to automatically verify links is grayed out
because the recording process has not yet been started. Once the recording
has started and when the user clicks on
the Link Test Wizard, it automatically adds all the links in a page and
automatically visits each page on playback.
Problem:
When I run an https session the byte counts don't seem to be completely correct? What's wrong?
Solution:
The byte count algorithm requires that each component of the page reside
in the cache so that its size can be measured.
For the https secure protocol the browser does not allow some components
of the page to be stored in the cache; that's why it's called secure.
This means that the byte counts will be off by that same amount.
In turn, the data download rates for https pages will be off also.
Problem:
When doing Site Analysis checks of my WebSite I get different results between the three modes? What's wrong?
Solution:
The reason for the difference is that the three modes operate in slightly
different ways:
Problem:
My Favorites Don't Work.
Solution:
In some older versions of the Windows OS your favorites folder may be in a place
different than where eValid expects it to be.
The solution to this is to change the location of your favorites folder in your registry.
Problem:
eValid gives me a message complaining about the fact that a particular
entry point could not be found in the dynamic link library SHELL32.dll.
Solution:
Your operating system has old DLL's that don't contain one or more function
calls that eValid requires.
The solution is to update your operating system with the latest libraries.
Remember, eValid is supported on NT/2000/XP.
Problem:
My detailed timings of pages appear to give inconsistent results, particularly when I run on my 100Mb/sec LAN.
Explanation: eValid timings are made using the total time each element of a page arrives completely in the browser cache. Remember, downloading any object on the page -- a picture or a file -- typically involves many threads and a lot of "assembly of packets" work. The eValid browser does downloads exactly the way the IE browser does it, and normally this realism is not a problem. When you are looking at detailed timings remember you are seeing the aggregate amount of time consumed doing each piece of work.
Problem:
My Site Analysis ends prematurely with the message Site Analysis Aborted Due To An Internal Error..
Explanation: When the site being analyzed is very large the site analysis engine may run out of memory or may encounter some internal problem. When it reaches a non-recoverable point it quits with this message. The solution in most cases is to repeat the Site Analysis but for a smaller sub-WebSite.
Problem:
xyClick commands work on one machine but not on another.
That is, xyClick commands, being dependent on window positioning, may play back incorrectly
if the scheme used is significantly different.
This happens, for instance, if you have recorded on W2000 but you play back on
Windows XP using the non-Classic scheme: the buttons on the latter are smaller
and the playback is more likely to click in the wrong place.
Solution:
Record on the environment with the smallest buttons to make sure the xyClicks actually
land in the right place on playback.
